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1. PURPOSE
These conditions of sale (“Conditions of sale”) regulate the agreement between the Jook Company Europe SAS domiciled 4 route de Pitoys, Centre d'affaires Piratoys, 64600 Anglet -France, duly registered in the commercial register of Bayonne, n° de SIRET 818 578 122 00017. Jook Company Europe and its Jook brand, formalized by the website https://grillingsolution.com for the purchase of Jook items on the website, and the customer.
2. CONTRACT PROCEDURE
2.1. Purchase Eligibility
To place an order on the website, the Customer must be over 18 years old and be the end customer. Minors are expressly excluded.
2.2. How to place an order
To place an order on the www.jookcompany.com website, simply follow these steps: Choose the desired items and add them to "Your basket". Proceed to the payment phase Enter shipping and billing information. Choose a payment method and click on "Send order". By activating the "Send order" button on the order form, the Customer fully and unreservedly accepts the Terms of Sale of the website at the time of the establishment of the contract. Make a payment. If payment is authorized, the Customer will receive confirmation of receipt of the order. Except for the circumstances described in sections 2.3 and 2.4 below, this confirmation constitutes acceptance by Jook Company Europe of the Customer's order and creates an agreement between the Customer and Jook Company Europe.
2.3. Product availability
Any order on the website is subject to the availability of the items. Jook Company Europe endeavors to ensure stock availability of all items for sale. If the item ordered is not available or not in stock, the Customer will be informed by e-mail and refunded within 30 days of payment.
2.4. Right of Jook Company Europe to cancel or refuse an order
Jook Company Europe reserves the right to refuse any order as well as to cancel or not accept a confirmed order for the following reasons, among others: A technical or pricing error occurred on the website when the order was placed. try again later The item ordered is not available. The billing information provided is incorrect or not verifiable. The security systems indicate that the order is abnormal or likely to be fraudulent.
2.5. Data Verification
Before processing an order made by the Customer, Jook Company Europe may verify the Customer's data. This involves checking the Customer's address and creditworthiness and whether any fraud is found. In the event of possible fraud, Jook Company Europe may use a partially automatic verification of all purchases in order to filter those which may be considered abnormal or suspicious and those suspected of fraud. An investigation will be carried out on orders suspected of fraud and the Customer may be reported to the competent authorities, who may initiate proceedings.
3. PRICE AND PAYMENT
3.1. Price and currency
The prices and offers shown on the website include value added tax ("VAT") and are valid only for orders placed online on the website.
3.2. Payment method
To pay for the order, the Customer can use a credit or debit card: Visa, MasterCard, or American Express, or PayPal. The account will be debited upon confirmation of the order.
3.3. Price changes
The prices displayed on the website are subject to change. Jook Company Europe reserves the right to change prices without notice. However, when the confirmation of receipt of an order is sent by Jook Company Europe, the price applicable to this order will not be modified.
4. DELIVERY
4.1. Delivery
Where and when Deliveries take place from Monday to Friday. No deliveries are made on weekends or during local public holidays.
4.2. Completion time
Orders are generally delivered within 8 to 15 working days.
4.3. Verification upon receipt
The Customer must check the condition of the package upon delivery. If the package is damaged, the Customer must not accept the delivery. The amount of the purchases and the delivery costs will be refunded to the Customer once the warehouse has processed the return of the items. Jook Company Europe advises that the delivery must be checked within a reasonable time of receipt.
5. DELIVERY COSTS
Delivery charges apply to each order. The exact charges that apply to each delivery depend on the country of receipt.
6. RETURNS AND EXCHANGES
6.1. Return of non-compliant items
The Customer has the right to return items with defects or non-compliance. The Customer has 14 days from the moment he notices the non-compliance of the article to inform Jook. Company Europe and return the item. If the Customer returns a defective or non-compliant item and this return is approved, Jook Company Europe will reimburse the value of the item and the delivery costs as well as the direct costs incurred by the return, within thirty (30 ) days following receipt by Jook Company Europe of the returned item.
6.2. Returning items for any reason (right of withdrawal)
If the Customer is not satisfied for any reason with the purchased item, he has 15 working days from the date of delivery to return the item without any explanation. The Customer may return the purchased item, provided that: The item has not been washed or used in any way (other than reasonable wear and tear from examining or trying on the item). The article is complete. The item must be returned and the Customer must pay the applicable fees. Items must be returned with their tag and in their original package, along with the applicable return notice. After inspection of the returned goods, Jook Company Europe will refund the price of the item within thirty (30) days of receipt of the order cancellation and return notice from the Customer. Delivery charges are never refunded (except for incorrect or faulty items); the customer will also have to pay the return costs.
6.3. Exchange of items
At this time, it is not possible to exchange items. To obtain an article in another color or in another size, the Customer must return the original article and place a new order on the Website. 6.5. Refund Information The refund will be made by the same method of payment used for the original purchase. Jook Company Europe does not issue refunds until receipt of the returned item and verification of the condition of the item in the warehouse. Once the condition of the returned item has been verified, the Customer will be refunded the appropriate amount within thirty (30) days of receipt of the returned item. promotional codes must not be combined with any other special offer or promotion.
8. VALIDITY OF OFFERS (“PROMOTIONAL SALES”)
Promotional offers displayed on the Website for the purpose of increasing sales of certain items are only valid when they appear on the Website, unless otherwise stated.
9. LIABILITY
9.1. These Conditions of Sale define the extent of the obligations and responsibilities of Jook Company Europe with regard to the supply of the items. No warranty or condition is binding on Jook Company Europe unless expressly stated in the Terms of Sale.
9.2. According to clause 9.4, each party's maximum aggregate liability to the other for claims of any kind under or relating to these Terms of Sale, whether in contract, under warranty or condition, in tort, absolute, statutory or otherwise, SHALL BE LIMITED TO THE AMOUNT PAID TO JOOK COMPANY EUROPE FOR THE ITEM CONCERNED.
9.3. According to clause 9.4, IN NO EVENT, WHETHER FOR BREACH OF CONTRACT, UNDER WARRANTY OR CONDITION, TORT OR STRICT LIABILITY OR OTHERWISE, ARE THE PARTIES LIABLE TO EACH OTHER FOR ANY CONSEQUENTIAL OR INDIRECT DAMAGES.
9.4. Nothing in these conditions shall limit or exclude Jook Company Europe's liability for (i) death or personal injury caused by Jook Company Europe's negligence, (ii) fraud, (iii) breach of obligations implied by national laws mandatory or (iv) any liability which cannot be excluded by law.
10. PROTECTION OF PERSONAL DATA
Customers are informed that their personal data will appear in files belonging to Jook Company Europe, for commercial, customer relations management, advertising and commercial prospecting purposes, including the sending (by ordinary mail, by e- mail or by any other electronic means) of communications on articles, services, offers, promotions.
11. APPLICABLE LAW
Purchases made on the Jook Company Europe website and under these Conditions of Sale are subject to French law.
12. JURISDICTION
Any conflict or disagreement related to the application or interpretation of these Conditions of Sale, as well as the contracts using them, will be resolved in the Courts of the city of Bayonne, in France, which will have exclusive jurisdiction over any other jurisdiction.
13. CONTACT US
For any question or for any problem relating to an order, the Customer can contact Jook Company Europe:
- Monday to Friday (except public holidays) from 10:00 a.m. to 5:00 p.m.
- through the contact section of the website